Miguel Afonso Caetano<p>"While each component — API design, QA, and DE — plays a crucial role, their collective impact is far greater when seamlessly integrated. Siloed processes lead to fragmented experiences, but unified workflows foster consistency and drive better outcomes.</p><p>Organizations that bridge the gaps between API development, testing, and digital experience monitoring are better positioned to deliver products that not only function but delight users. By focusing on alignment across these domains, businesses create scalable, resilient digital ecosystems that adapt to evolving customer needs.</p><p>I’ve seen this borne out by the highest-performing technical teams I’ve worked with over the years. The best teams inevitably have support from the top-down, executives and management who are tech-savvy and truly serious about making their organization a market leader. Without that kind of influential internal support, software teams are often squeezed and forced to try to do more with less, which is almost always a recipe for poor customer experience."</p><p><a href="https://nordicapis.com/the-road-to-customer-loyalty-starts-at-the-api-layer/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">nordicapis.com/the-road-to-cus</span><span class="invisible">tomer-loyalty-starts-at-the-api-layer/</span></a></p><p><a href="https://tldr.nettime.org/tags/APIs" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>APIs</span></a> <a href="https://tldr.nettime.org/tags/APIDdesign" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>APIDdesign</span></a> <a href="https://tldr.nettime.org/tags/APIDevelopment" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>APIDevelopment</span></a> <a href="https://tldr.nettime.org/tags/UX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>UX</span></a> <a href="https://tldr.nettime.org/tags/UserExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>UserExperience</span></a> <a href="https://tldr.nettime.org/tags/DE" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DE</span></a> <a href="https://tldr.nettime.org/tags/DeveloperExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DeveloperExperience</span></a> <a href="https://tldr.nettime.org/tags/QA" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>QA</span></a> <a href="https://tldr.nettime.org/tags/APITesting" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>APITesting</span></a></p>