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If someone with a disability or a chronic illness or a mental illness tells you something is too difficult for them to do, believe them. Maybe it's something they could do on another occasion. Maybe it's something you find, or even "everyone" finds, easy. Maybe it's something you found trivial to research or learn how to do. Believe them anyway. Maybe it's only three steps, maybe it's a piece of software, or a phone call. Believe them anyway.
Believe people when they tell you their experiences.
@paralithode can you help guide them towards ways to do the thing that they may not have thought of? Is it ok to explore the issue?
@j216 lots of things are okay when we do them in a respectful & consensual way.
It's important we 1st examine our own ideas about–for instance–why we assume we have thought more or know more about someone's accessibility issues than the person who lives w/those issues.
It's also important to respect autonomy & consent. Disabled people are often treated as objects to be managed. We want to help people–which is laudable–but what is more important is to ask whether people want & need our help.