Carl Cravens is a user on mastodon.xyz. You can follow them or interact with them if you have an account anywhere in the fediverse.
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When someone in IT says a requested feature is going to be "hard", they don't mean they can't accomplish it. They mean it's going to be expensive, probably ongoing.
@CarlCravens Or they haven't really looked into the implementation details. One should probably probe them about why it might be difficult.
@CarlCravens Good God, this can't be overstated enough.