It's always great when you decide to change providers for a critical service, because the new provider has more features, and then after you switch you find out that they have extremely frequent outages for "routine maintenance".

How can you just take down a phone system for routine maintenance every two weeks?

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@kemonine Yeah. Our previous provider didn't take down the whole system for maintenance.

It seems like if you've got a SaaS VoIP system, you'd do rolling updates that don't take down the whole thing.

@CarlCravens I still feel they could do better

even android / chrome os have used a blue/green deploy model (I think thats the name)

wait. this is a phone system. does it do any 911 services or equivalents?

(note to others: I'm not suggesting it's easy. just doable)

@kemonine I guess they must, though every employee in the building has a personal phone so it isn't essential.

@CarlCravens by law though...

if they offer 911/e911 there are limits to downtime for that

(we had to get special certs for 911 for some stuff in mobile)

@CarlCravens also, if you gotta call 911 you want /any/ phone to work

i promise

Shockingly, I’ve recently been told that all carriers’ contracts are now “best effort.” They don’t even bother to make promises of uptime anymore. Couple this to the consolidation of carriers, and we’re not left with many choices.

EG: Rogers took out 25% of Canada a couple of weeks ago, along with all Canadian banking’s electronic transfers.

You’re chagrin is well-placed.

@Benhm3 In 1930, Indiana Bell moved their 7-story central telephone switching building 152 feet and rotated it 90 degrees _without interrupting service_. It took 30+ days.

Customer service just isn't what it used to be.

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